Frequently Asked Questions
Everything you need to know about your Jawhara Jewellery experience.
How do I know the gold and diamonds are authentic?
All Jawhara Jewellery pieces are certified for authenticity. Our gold items are hallmarked according to international standards, and our diamond collections come with certifications from reputable labs such as GIA, IGI, or HRD.
What are your shipping options and delivery timelines?
We offer insured express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international shipping can take 5-7 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 7-day return policy for a full refund and a 14-day exchange period, provided the item is in its original, unworn condition with all security tags and certificates intact. Custom-made or engraved pieces are final sale.
Do you offer a warranty on your jewellery?
Yes, every purchase includes a one-year manufacturing warranty. This covers any defects in craftsmanship but does not include coverage for wear and tear, accidental damage, or loss.
Can I customize a piece of jewellery?
Absolutely. Our 'Bespoke by Jawhara' service allows you to work with our designers to create a unique piece. You can choose your preferred metal, gemstone, and setting to bring your vision to life.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and offer flexible 'Buy Now, Pay Later' installment plans through our partners Tabby and Tamara.