Returns & Exchanges
At Jawhara Jewellery, we want you to be completely satisfied with your purchase. If your piece isn't perfect, you can return it within 14 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Log into your account and submit a return request through your order history, or contact our customer support team with your order number.
Secure Packaging
Place the jewellery in its original branded box and include all authenticity certificates and tags to ensure a smooth inspection process.
Complimentary Pickup
Once approved, we will schedule a secure courier to collect the package from your doorstep at a time that is convenient for you.
Quality Check & Refund
After our gemologists verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing